Fair, clear
and realistic.

If a record is faulty, damaged or not as described

Email hello@vinyltheory.com.au as soon as you can with your order number, a description of the problem and clear photos where helpful. We will assess the issue and provide the remedy required by Australian Consumer Law.

If the item has a major problem, you may choose a refund or replacement where a replacement is available. For a minor problem, we may choose to repair, replace or refund as the law permits.

Return postage

If we confirm that the item has a problem, we will reimburse reasonable return-postage costs. Please keep your postage receipt. We may provide a return label instead.

Opened and graded records

All records are sealed unless the individual product page states otherwise. For any opened copy, known marks, wear, sleeve damage or other condition details will be stated on the product page. A disclosed characteristic is not treated as an undisclosed fault, but this does not limit your consumer guarantees.

Change of mind

Because each record is limited stock and its condition can change once handled or opened, we do not accept returns simply because you changed your mind, ordered the wrong edition or no longer want the item.

Last updated: 21 August 2026